Directory Assistance
We add value for the carriers we serve and for their customers.
Local and national directory assistance is available to every caller for anywhere in the U.S., Canada and Puerto Rico. Call completion is available to your callers. Our techniques and specialized connectivity features typically increase completion rates by about 20% percent over other directory assistance providers.
Whether low cost or high touch live operators, no one offers you more services, options and flexibility with a proven record of high quality and customer satisfaction than Metro One! Our network of U.S.-based call centers presents you with the ideal complement of friendly operators, high capacity and call distribution. We support a wide assortment of options to interface with our network including point-to-point T1s, Toll free 800#, SS7 and VoIP.
Our aggressive pricing ranges from low cost to high touch operator services. One charge per call based on volume for all directory assistance calls. Metro One encourages additional carrier volume, and therefore our pricing is based upon volume discounting.
From our proprietary database to our highly trained operators, Metro One is committed to quality and reliability. In a recent, independent third party survey, Metro One scored a 97.3% customer satisfaction rating. Metro One maintains the highest quality standards and continually monitors our robust network for compliance. Performance evaluations on all levels are just a part of our doing business and we are the best.